Learning by Chatting? Investigating the Impact of Generative AI on Information Seeking and Learning

Research from arXiv investigates the impact of Generative AI (GenAI) on information seeking and learning, comparing its effects against traditional search engines like Google Search. A field experiment showed that reliance on GenAI tools, specifically ChatGPT, for information seeking led to a reduction in user agency during the learning process. The study highlights potential shifts in cognitive engagement and information acquisition strategies when GenAI is employed for informal learning.

Why it matters

The evolving role of Generative AI in information seeking has significant implications for knowledge acquisition, operational efficiency, and human capital development across all sectors. Understanding how these tools reshape cognitive processes is crucial for developing effective strategies for talent management, training, and the responsible integration of AI into workflows.

Key insights

• Generative AI tools are increasingly used to augment human cognitive tasks, including information seeking.
• A field experiment compared information seeking via ChatGPT and Google Search for informal learning over an 8-day period.
• Participants using ChatGPT demonstrated diminished agency in their information-seeking processes.
• GenAI tools may lead to users offloading significant portions of their information acquisition efforts.

Source

arXiv — Computers and Society — https://arxiv.org/abs/2606.11669