How RingCentral builds AI-native work from engineering to ops

RingCentral is leveraging advanced AI tools, specifically ChatGPT Work and Codex, to streamline its AI product development and consolidate operational intelligence across its engineering and operations departments. This approach aims to accelerate the creation of AI-native solutions and enhance internal data management.

Why it matters

This development highlights the increasing integration of AI models into core organizational functions to drive efficiency and innovation. It demonstrates a practical application of advanced AI for accelerating product lifecycles and unifying operational insights, which can be critical for maintaining competitive advantage and informed decision-making.

Key insights

• RingCentral utilizes ChatGPT Work for AI product development.
• RingCentral employs Codex to support AI product development.
• AI tools are used to centralize operational intelligence.
• The application of these tools spans both engineering and operations functions.

Source

OpenAI Research — https://openai.com/index/ringcentral