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The Machines Are Calling: Measuring Automated and Synthetic Voices in Unwanted Inbound Calls
arXiv: Computers and SocietyInternationalModerate confidence1 min
What changed
Recent research addresses the previously undocumented prevalence of automated and synthetic voices in unwanted inbound calls, a gap identified despite the U.S. Federal Communications Commission's (FCC) February 2024 ruling classifying AI-generated voices under the Telephone Consumer Protection Act (TCPA). Using an interactive voice honeypot over 66 days, researchers recorded 10,987 calls and employed audio fingerprinting and commercial synthetic-speech detection to quantify machine-generated and synthesized speech.
Why it matters
The proliferation of AI-generated and synthetic voices in unsolicited communications poses significant challenges for regulatory compliance, consumer protection, and operational efficiency. Quantifying the scale of this phenomenon is crucial for developing effective countermeasures and informing policy decisions regarding automated communication systems.
What to watch
The U.S. FCC classified AI-generated voices under the TCPA in February 2024.
Forward consideration, not a verified fact.
Reported by arXiv: Computers and Society, International. The document itself is not reproduced here.
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