Ringg’s AI agents resolve up to 65% of customer calls with OpenAI

Ringg has successfully implemented AI agents, powered by OpenAI's GPT-5.6, to resolve up to 65% of customer calls. These multilingual agents operate across multiple communication channels including voice, chat, WhatsApp, and web, achieving a cost reduction of 90% compared to using GPT-4.1.

This development demonstrates a significant advancement in leveraging AI for customer service operations, offering both enhanced efficiency and substantial cost savings. The ability to resolve a high percentage of customer interactions through AI across diverse channels can reshape operational models and resource allocation for organizations across various sectors.

Ringg uses OpenAI's GPT-5.6 for its AI agents.

Forward consideration, not a verified fact.