Misgendering as Breakdown in Human-Machine Communication: How AI Companion Chatbot Users Experience and Repair Misgendering

Research from arXiv investigates the phenomenon of misgendering within AI companion and role-play chatbots, which are increasingly popular for emotional support and digital role-play. The study, based on an analysis of 326 social media posts, documents how misgendering occurs and how users attempt to correct it, highlighting a significant breakdown in human-machine communication.

This research reveals critical human-machine interaction failures that can undermine user trust and experience with AI systems. Addressing inherent biases in AI, particularly regarding gender and identity, is crucial for the ethical development and broader acceptance of these technologies across various applications and user demographics.

AI companion and role-play chatbots are gaining popularity for emotional support and digital role-play activities.

Forward consideration, not a verified fact.