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How AI-native companies turn workflows into operating capability

OpenAI ResearchUnited StatesModerate confidence1 min

What changed

AI-native companies, exemplified by Basis, Clay, and Exa Labs, are leveraging AI agents to transform core operational workflows such as onboarding, account management, and developer integrations. This approach enables these companies to convert traditional workflows into advanced operating capabilities, offering insights applicable to other enterprises.

Why it matters

The adoption of AI agents by AI-native companies to enhance fundamental operational workflows signals a significant shift in how enterprises can build and refine their core capabilities. This trend indicates a potential path for organizations to increase efficiency and adaptiveness across various functions, from customer engagement to technical infrastructure.

What to watch

AI-native companies are integrating AI agents directly into their operational workflows.

Forward consideration, not a verified fact.

Reported by OpenAI Research, United States. The document itself is not reproduced here.

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