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Designing Inclusive Crypto-Asset Dispute Resolution A Hybrid AI and Smart Contract Online Dispute Resolution Framework for Vulnerable Users
- Source
- arXiv — Computers and Society
- Published
- Last verified
- 17 Aug 2026
- Confidence
- Moderate
- Evidence
- Original document retained
- Reading time
- 1 min
- Country
- International
- Relevant to
- Technology & Data, Finance & Investment, Research & Evidence, Policy & Regulation, Risk & Compliance, Strategy & Planning
Executive summary
What happened, and why should leadership care?
The increasing prevalence of crypto-assets has led to complex disputes that are not adequately addressed by current legal redress mechanisms. These disputes are further complicated by the technical aspects of blockchain, their cross-border nature, and inconsistent legal frameworks. This situation disproportionately affects vulnerable users lacking legal or technical expertise, potentially leading to new forms of digital exclusion. Research suggests that a hybrid Online Dispute Resolution (ODR) framework, integrating artificial intelligence and blockchain-based smart contracts, could offer a viable solution to mitigate these challenges.
Why this matters
Why is this strategically important?
The rapid growth of crypto-assets necessitates robust and inclusive dispute resolution mechanisms to ensure market integrity and user trust. Failure to address the unique challenges of crypto-asset disputes, especially for vulnerable users, could hinder broader adoption and lead to increased regulatory scrutiny and systemic risk. Developing effective ODR frameworks is crucial for fostering a stable and accessible digital asset ecosystem.
Key insights
What should be noted from the evidence?
- Crypto-asset disputes pose challenges for existing legal and dispute resolution mechanisms.
- Resolution difficulties stem from the technical features of blockchain transactions, the cross-border nature of relationships, and fragmented legal rules.
- Users without legal or technical expertise face significant hurdles in identifying rights, gathering evidence, and pursuing remedies.
- The current landscape of crypto-asset disputes risks creating new forms of digital exclusion.
- A hybrid ODR framework combining AI and smart contracts is proposed as a potential mitigation strategy for these issues, particularly for vulnerable users.
Evidence and confidence
How far can this assessment be trusted?
Moderate confidence. Provenance established; supporting evidence remains partial.
Analysis is prepared editorially by Aziz Shuaib Ausi. The original publication remains the authoritative record, and executive judgement remains entirely human.
Source
Where does this originate?
Reported by arXiv — Computers and Society · International. This briefing summarises the publication for executive use; the document itself is not reproduced here.
Read the original publication